Returns & Exchanges

At Proud Mary Coffee, we want you to love your brew; if your coffee or equipment doesn't meet your expectations, we are here to make it right. Due to the perishable nature of roasted coffee, please contact us within 14 days of receipt for any quality concerns.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue or reason for the return.

• 2.
  Review & Approval

  Our team will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) and further instructions.

• 3.
  Pack & Ship

  Securely package your unused equipment or eligible coffee products and ship them back to our roastery using the provided return address.

• 4.
  Refund Processing

  Once your return is received and inspected, we will process a refund to your original payment method or issue a store credit within 5-7 business days.